The Douglas County Georgia Emergency 911 Center is the latest department using technology that’s like FaceTime for 911 dispatchers, and the company behind it says the lifesaving tool is long overdue.
Seconds count in any emergency and one of the hardest parts of the job for dispatchers is pinpointing a caller’s exact location for first responders.
The technology helps 911 dispatchers immediately locate where an emergency is unfolding, but that’s not all.
The Federal Communications Commission has announced that it wanted to see its text-to-911 service rolled out across all network carriers in the United States. On Friday, they voted in favor of rules that will have U.S. carriers and some app developers to implement the system by the end of 2014. There is an option to send an SMS for help already available on the bigger networks, but this ruling means that smaller firms will also be obliged to co-operate, ensuring the service is available across the country
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