Walmart, is seeking ways to identify whether a customer is unhappy or dissatisfied, and then sending staff in to deal with them before they are able to register a complaint. Walmart is using video cameras at store checkout lines that monitor customers’ facial expressions and movements to try and identify varying levels of dissatisfaction, according to a patent filing. According to their patent filing,Walmart will not only use the data to address immediate staffing needs. It will also use the technology to analyze trends in shoppers’ purchase behavior over time.
If the system detects an unhappy customer, it will ping employees in other parts of the store and order them to report to a checkout register, in the hopes of alleviating shoppers’ distress. Walmart is hoping that the technology will enable stores to respond more efficiently to customer service issues before shoppers have a chance to complain.
Researchers have created a unique atomic-scale identifications based on the irregularities found in 2D materials like graphene, making it possible to fingerprint them in simple electronic devices and optical tags. Because of the materials used, the small tags could be edible and coated onto medicines.
The counterfeit industry is a huge market with imports of counterfeited or fake agoods costing nearly $500 billion in lost revenue around the world annually, with counterfeit medicines accounting for nearly $200 billion alone.
The team is also showcasing the new technology through a smartphone app that allows people to check on their own the authenticity of a product by reading whether a product is real or fake.
The customer can scan the optical tag with the app that matches the 2D tag with the manufacturer’s database.
The researchers expect the patented technology and smartphone app to be available publicly in 2018.
When light is shone on graphene, tiny imperfections shine causing the material to emit light that can be measured as a signal, unique only to that small section of material. The signal can be turned into a digital fingerprint with a number sequence.
The study was published in 2D Materials.
On the other hand in another report by the European Union, says this
MintChip was first launched in April 2012, just days after federal Finance Minister Jim Flaherty announced the penny’s days were numbered, and introduced as a potential way for consumers to digitally exchange money in small denominations, in transactions of about $10 or less.
It could be used instead of cash to buy a coffee or fast food, and online it was envisioned to enable easy transactions for things like buying music, news articles, or add-ons for video games.
Consumers could use MintChip with a mobile device at a cash register or send money with a text message, email or potentially a social media message.
Marc Brule, the Royal Canadian Mint’s chief emerging payments officer said “We call it a digital cash-like product and we like to dub it as a product that’s been architected for the 21st century” .
“I think one of the target markets or demographics for a product like MintChip is the digital native, the millennials who grew up with the Internet and grew up with digital-type products.
“This will be just another arrow in their quiver in terms of ways of paying (for their purchases) that will be easy and fast.”
It seems that he rise of BitCoin, a digital currency system still in its infancy is gaining in popularity, and has helped, not hurt, MintChip’s chances of getting fully developed. The next step for MintChip is further testing of implementation within the Royal Canadian Mint. External testing is expected to be launched later in the year.
Consumers are increasingly jumping on their touchscreen devices to purchase goods from their beds or slouched in front of TVs. A UK shopping retailer John Lewis predicts that, come Christmas Day, traffic to its website from mobile devices will overtake that from desktop computers for the first time, the UK Telegraph reported. Last year, almost 50% of traffic to its site was from mobile but this year is expected to top that, which is why they are calling this year a ‘mobile Christmas’. Shopping is gaining a much more of a social experience with people browsing, purchasing and sharing ideas with others using their mobile phones and tablets.
According to research from IPG Mediabrands and Microsoft half of consumers are willing to share their digital information with brands in exchange for relevant and useful advertising. Researchers found that 59% of consumers were willing to buy a product or service from a brand that offered a reward in exchange for their digital data and 48% realised that their digital identity had value.
However, only 36% of consumers were willing for brands to track their digital behaviour if this meant more optimised shopping experience. The maturing of consumers’ relationships with technology provided new challenges and brands needed to look at how to engage and reward consumers for sharing their personal information and not just delivering an ad impression. Nowadays everyone is concerned about their privacy on the web and phone.