Two executives from Best Buy described the work they’ve done over the last three and a half years rethinking employee training by investing in support for customer and product interaction — as opposed to clunky, corporate technology — by using dedicated resources from a retail user experience and a change management perspective.
They believe it’s super important for their employees to feel like they have a place in the future of where we’re going.” These efforts have helped drop employee turnover by “well into the double digits.
Employee turnover is still problematic. The average turnover rate is north of 60%, according to the National Retail Federation, and retailers collectively lose over 230 million productive days and $19 billion in new staff costs as a result.
Last year, newfound investment in employee training became a priority for the National Retail Federation as well as 21 major retailers like Walmart, Target and Macy’s, which together launched the RISE Up (Retail Industry Skills and Education) program.
Although Best Buy is not a part of the program, the retailer has spent the last few years tackling the problem by conducting “hundreds and hundreds” of one-on-one interviews with employees across the country to ask about usability problems when it comes to applications and technology, and other pain points of the job.
“Through redesigning systems and bringing new technology into the stores they were able to cut their POS transaction time in half. This allows their associates to spend less time typing on keyboards or holding tablets and reinvest that time to connect with the customer experiences so they don’t end up cutting labor or anything similar.
Video game characters welcome guests at the opening announcement event for Esports Arena Las Vegas at the Luxor on January 10.
The Luxor will open Esports Arena Las Vegas on March 22, 2018 in the space formerly occupied by LAX Nightclub.
Twitch is a live-streaming video platform that made $1.7 billion in revenue last year from kids and young adults watching other people play video games,” says Christopher LaPorte. “Gaming is the second most-popular content category on YouTube.
Esports resource Newzoo’s third annual Global Esports Market Report released last year projected the esports economy would grow to nearly $700 million in 2017 and $1.5 billion by 2020. On February 1, international multimedia news provider Reuters announced the launch of a new wire service devoted to coverage of esports and the competitive gaming industry.
Hackers recently siphoned 1.5 terabytes of data from HBO, and have since leaked unaired episodes of Ballers, Room 104, and Game of Thrones. HBO says it has been looking into the hack since it was discovered, but few conclusive details are known.
The assumption is that the entertainment industry is 5-6 years behind in technology. Netflix lost 10 episodes from Orange Is The New Black‘s fifth season this year because the episodes were on servers running Windows 7. Larson Studios, the post-production company that was hacked, claims the hackers weren’t even looking for the show, just computers running Windows.
The other theory is that the hackers targeted individual employees. Even if HBO keeps all of its files and internal documents behind heavily encrypted security, it likely doesn’t extend that level of security to each individual employee.
The transaction took place over eBay yesterday afternoon. Th eSuper Mario game was purchased in mint-condition for $30,100.44 USD. Longtime vintage game seller DKOldies, based out of Pennsylvania, initially listed the pristine copy of Super Mario Bros. under a no-reserve auction and set the bidding at one penny. The copy of Super Mario Bros. in question is in incredibly good condition and has been kept sealed in its original shrinkwrap. It’s also a very early copy of the iconic NES game, and has remained in the vintage “hangtab”-style packaging, which includes a perforated tab on the rear side that can be popped out to allow players to hang the game on a peg.