Cogito

Cogito, the A.I. startup that wrings emotional intelligence cues out of the human voice.

The focus is on call centers and its behavioral health unit into a new enterprise called CompanionMX.

CompanionMX’s technology is a combination of a patient-focused mobile app, a cloud A.I. that interprets voice and behavior data, and a dashboard for clinicians that gives them a window into their patients’ behavioral trends. It builds off Cogito’s call center system that provides customer service workers with real-time emotional intelligence assessments of callers and provides prompts to try to manage swings in customer satisfaction during a call.

Patients use the app to keep audio diaries. The app and cloud A.I. analyze the patient’s voice for emotional cues and trends, while also collecting other behavioral metrics from the phone metadata, including call logs, text logs, geolocation. The CompanionMX system gives the patient and clinician scores on four topics, depressed mood, diminished interest, avoidance and fatigue. And the caregiver can choose to reach out to the patient or use the information as an objective metric to talk about with the patient at their next meeting.