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Best Buy Getting ahead By Boosting Customer Satisfaction, & Employee Investment

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Two executives from Best Buy described the work they’ve done over the last three and a half years rethinking employee training by investing in support for customer and product interaction — as opposed to clunky, corporate technology — by using dedicated resources from a retail user experience and a change management perspective.

They believe it’s super important for their employees to feel like they have a place in the future of where we’re going.” These efforts have helped drop employee turnover by “well into the double digits. 

Employee turnover is still problematic. The average turnover rate is north of 60%, according to the National Retail Federation, and retailers collectively lose over 230 million productive days and $19 billion in new staff costs as a result.

 Last year, newfound investment in employee training became a priority for the National Retail Federation as well as 21 major retailers like Walmart, Target and Macy’s, which together launched the RISE Up (Retail Industry Skills and Education) program.

Although Best Buy is not a part of the program, the retailer has spent the last few years tackling the problem by conducting “hundreds and hundreds” of one-on-one interviews with employees across the country to ask about usability problems when it comes to applications and technology, and other pain points of the job.

“Through redesigning systems and bringing new technology into the stores they were able to cut their POS transaction time in half. This allows their associates to spend less time typing on keyboards or holding tablets and reinvest that time to connect with the customer experiences so they don’t end up cutting labor or anything similar. 

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Substitute Phones For Restless Fingers & Cell Phone Addiction

 Klemens Schillinger’s Substitute Phones are made of high-quality, heavy-duty plastic designed to mimic the look and feel of a traditional smartphone. The devices feature stone beads which are designed to simulate the various gestures one would make on their smartphone. They’re like phone-shaped fidget spinners. The same tactile urge to touch and swipe like your actual smartphone does, is fulfilled, but will give you a break from the constant text messages and notifications.The calming limitation can also offer help for smartphone addicts to cope with withdrawal symptoms.

 

 

 

 

 

 

Gang On Mopheads Raid Apple Store

Apple Store London

A gang of thieves robbed an Apple Store in central London during the early hours of Monday morning, November 13. The gang helped themselves to the company’s latest smartphones, as well as anything else they could lay their hands on.

A security guard was reportedly threatened with a hammer as 10 thieves on five mopeds smashed their way into the store on Regent Street just after midnight.

An eyewitness told the BBC the suspects appeared to have difficulties smashing the store’s locked glass doors but then took just three minutes to grab the goods before fleeing on the mopeds, though one was abandoned at the scene.

Cops said mostly iPhones, iPads, and smartwatches were stolen in the heist, though it’s not yet clear how much the haul was worth. No arrests have been made.

 Just a few weeks ago we heard about how hundreds of brand new iPhone X handsets were grabbed from a UPS truck in San Francisco, while in 2016, again in San Francisco, thieves hid under hoodies and strolled into an Apple Store during opening hours to grab handsets straight off the display tables. The New York Apple Store was robbed with thieves making off with more than 60 iPhones.

 

Steve Jobs Theater & Apple Park

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Live Streaming The Solar Eclipse: Well There’s A Free App For That

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NASA

 

On Aug. 21, the moon will slip between Earth and sun, casting a roughly 70-mile-wide shadow that will race across the United States from Oregon to South Carolina, Whereby  millions of Americans  will have a chance to enjoy — and study -spectacular event. This is the first coast-to-coast total solar eclipse in 99 years. It has been dubbed,  aka the “Great American Eclipse.”

Watch a live NASA stream of the eclipse as it travels across the continental United States, calculate your view with our interactive eclipse map and get a virtual view in our eclipse simulator. While you wait, check out some of the Smithsonian Astrophysical Observatory’s solar research and get even closer to the sun with near-live views from space.
The Apps
Eclipse Safari is from the makers of Sky Safari, one of the leading astronomy programs for computers, tablets and smartphones. Sky Safari code also powers the same interactive map and planetarium view used by the Smithsonian app.
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  Smithsonian Eclipse 2017- screenshot thumbnail

New York

Time Phase Direction Altitude
1:23 pm Mon, Aug 21 Partial Eclipse begins The Moon touches the Sun’s edge. Map direction South-southwest192° 60.7°
2:44 pm Mon, Aug 21 Maximum Eclipse Moon is closest to the center of the Sun. Map direction Southwest226° 53.0°
4:00 pm Mon, Aug 21 Partial Eclipse ends The Moon leaves the Sun’s edge. Map direction West-southwest247° 40.9°
WARNING
Never look directly at the Sun. You can seriously hurt your eyes, and even go blind. Proper eye protection, like eclipse glasses or a Sun filter, is the only safe option. Sunglasses don’t work.

According to NASA, the following materials should never be used to view a solar eclipse:

  • sunglasses of any kind
  • color film
  • medical X-ray film
  • smoked glass
  • floppy disks

 

Samsung Employee With Gambling Problem Steals Over 8,000 Phones

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Wheel chair bound Samsung employee  is alleged to have stolen  8,474 smartphones from the company over the course of two years to pay off his gambling debt. Authorities claim his spree took place between December 2014 and November 2016 at the Samsung headquarters in Suwon, South Korea . It took them a long time to notice what was going down, since he was wheelchair bound and wasn’t required to pass thru the scanner. The phones were sold to a second-hand phone retailer for 800 million won or(US$711,743) dollars. The employee was arrested.

 

Smart Wearable s That Keep You Safe

 

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