An Israeli technology company has exposed millions of Verizon customer records. As many as 14 million records of subscribers who called the phone giant’s customer services in the past six months were found on an unprotected Amazon S3 storage server controlled by an employee of Nice Systems, a Ra’anana, Israel-based company. The data was downloadable by anyone with the easy-to-guess web address.
Nice, which counts 85 of the Fortune 100 as customers, plays in two main enterprise software markets: customer engagement and financial crime and compliance including tools that prevent fraud and money laundering.
Privacy watchdogs have linked the company to several government intelligence agencies, and it’s known to work closely with surveillance and phone cracking firms Hacking Team and Cellebrite. Cyber risk research at security firm UpGuard, who found the data, privately told Verizon of the exposure shortly after it was discovered in late-June. It took over a week before the data was eventually secured.
The customer records were contained in log files that were generated when Verizon customers in the last six months called customer service.