One of Europe’s largest luxury hotels found itself on the end of an online hostage situation over an undiscovered vulnerability in its electronic key system.
According to the English language Austrian news site The Local, the Romantik Seehotel Jaegerwirt located in the picturesque Alps was hit by a cyberattack that resulted in all its guests being locked out of their rooms.
Activating the door locking mechanism remotely, the hackers were able to put the hotel into achaotic state during the height of the ski season, while also shutting down the hotel’s entire computer system.
To give control back to the hotel, the hackers demanded a sum of €1,500 to be paid in bitcoin, or otherwise its guests were going to be sleeping in the hallways.
Given the circumstances, hotel management relented and paid the ransom, but unbeknownst to them the hackers had built in a backdoor to their fix resulting in two further hacks.