ShakeShack managers and sommeliers at the new Union Square Cafe 2.0 eatery will wear devices to take better care of their diners. When the announcement came that all that all managers and sommeliers at his Union Square Cafe 2.0 would be sporting Apple Watches when it reopened this month, patrons paniced that the glow of organic bonhomie would be replaced by a bunch of smartphones. To ease the tensions, only sommelier and managers will receive an Apple Watch which will not be seen. Servers will not wear the watch.These watches will be connected to an app developed by Resy, a tech-forward reservation system startup, and integrated into the restaurant’s point of sale system.This technology, is expected to allow the restaurant to take better care of its guests. Managers will be able to monitor with statistical precision how long a table has been seated and thus when their order should be taken.Likewise, guest using the Resy app will have a profile wherein preferences, allergies and past orders can be noted. The restaurant can also create profiles for every member of a party, not just the reserver.
Servers will not be wearing the watches and somms and managers wear long sleeves.’ Photograph: Issei Kato/Reuters