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A robot named Kanae, who hails from Japan, can be programmed to speak any language (including sign language). She has two sisters: Chihira Aico, who assists shoppers at the Tokyo shopping center, and Chihira Junko, who offers help at an info desk at Tokyo’s Aqua City Odaiba shopping mall. Bots in tourism signal an industry shift—Hilton Hotels, for example, announced on March 9 it was teaming up with IBM for a concierge robot named Naofor a concierge robot named Nao, while the SkyMax Skytender started mixing martinis on airplanes back in 2012.

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